Mental Model Maintenance
The Maps in Your Mind
Mental models are internal representations of how things work. They're the simplifications and frameworks we use to understand complex systems—from how our workplace operates to how the economy functions to how people behave.
Good mental models enable quick, effective decisions. Poor mental models lead us astray, often without our awareness.
Models vs. Reality
"The map is not the territory." Mental models are always simplifications. The danger comes when we forget they're simplifications and treat them as complete truth.
Manipulators often exploit outdated or incomplete mental models:
- "That's how we've always done it" (assuming past patterns persist)
- "People like X always behave in Y way" (overgeneralized social models)
- "This source has been reliable before" (assuming consistency)
Model Maintenance
Mental models require regular updates:
- Test predictions - When your model predicts something, notice whether it comes true
- Seek disconfirmation - Actively look for evidence that challenges your models
- Update incrementally - Adjust models based on new evidence rather than defending them
- Hold loosely - Remember that all models are provisional
Your mental model says "official-looking communications are legitimate." You receive a professional email with company logos and legal language threatening account suspension. What's the metacognitive response?